Evolving Your Business Telecommunications
Irrespective of the reason for change, and regardless of what you may or may not know about the new option, moving to new technology is often fraught with anxiety. Whilst business grade VoIP may be a new catch phrase and hot topic, VoIP technology is far from a new technology. As far back as 13 years ago – 1998 – VoIP providers were handling over 1% of all call traffic in the USA alone. 2 years later this figure had already increased to 3% of call volume. Today thankfully, technology has improved VoIP capabilities even more. Faster download and upload speeds, better handset technology and better office infrastructure have meant that more often than not, it is impossible to tell if someone is using a traditional PBX system or a VoIP PBX.
Be that as it may, there are still some questions being raised as to exactly what VoIP is, and some confusion as to the how and why, VoIP offers small and medium businesses such advantages over traditional business PBX phone systems. With so many different telephone providers in Australia, it is important to understand what exactly VoIP offers you and your business.
Scalability through the Cloud
The fundamental difference is that VoIP utilises your existing incoming broadband connection whereas your traditional business phone system will utilise incoming phone lines. The advantage of this alone is huge. Think of it this way: When companies had dial up internet connections, just one person, on one computer could access the internet at any one time. When broadband internet became accessible and affordable, everyone in the company could access the internet at any one time, all through the one connection. Similarly, by installing a VoIP solution, you can limit your company’s requirements for multiple phone lines. In fact you can have one incoming line, yet have up to 4,999 unique extensions.
However, having half a dozen, let alone hundreds or thousands of extensions doesn’t mean you have to worry about the technology and/or managing it. With iVoice hosted VoIP we do all that for you. The only technology you will have is the handsets sitting on your desk. As your host we manage the telephone exchange for you. Read more about Hosted VoIP and what it means for you.